Support
Contact & Help
Need help with MEL, app installs, or record exports? Send a note and include a few details so we can move fast.
Typical response time: 24–72 hours (longer on travel/offshore days).
Include this in your message
Required
- App + version (e.g., MEL v1.x)
- Device + iOS or Android version
- Short description of the issue + what you expected
Helpful
- Steps to reproduce (1–5 steps)
- Screenshots / screen recording
- Whether iCloud Sync is enabled
For security, do not email passwords, payment details, or full serial numbers.